How we work
Six stages and a test gate. The first two are the ones most firms skip, and they’re the reason the rest works.
How the organization actually works. Not what the org chart says. What actually happens.
The gap between how a business is described and how it runs is where the money goes.
Redesign around better information and workflow, before automating anything.
Automating a broken process gets you a faster broken process.
Build what the design calls for.
Built to the design, not to the brochure.
Proven before it replaces anything.
Nothing reaches your business until it has passed the gate.
Make the organization work as a system, not a collection of departments.
The objective isn’t to integrate every system. It’s to make the information flow correctly.
The part most consulting leaves behind. We stay in it.
A system nobody maintains decays back into the thing you hired us to fix.
The system is never finished. Markets, people, technology, customers, competitors and regulations change.
We’re not setting a course and coming back in six months. We’re constantly correcting the heading.
The cycle repeats. The system is never finished.
What it’s actually like
You describe what isn’t working; we tell you what’s likely causing it, what it would take, and whether we’re the right people. If someone else is a better fit, we’ll tell you who.
What we need from you: Twenty minutes, and a straight answer about whether leadership will act on what we find.
Short interviews with the people who do the work, scheduled around the operation. In parallel we map the technology, the information flow, the dependencies and the costs. Quoted in writing and fixed before it starts. Nothing gets changed in this phase.
What we need from you: 30 to 45 minutes with each person, and read access to the systems.
How your business actually works, drawn: people, processes, systems, information flow, dependencies, friction, risk, and the opportunities we found. The map is yours whether or not you continue.
What we need from you: Two hours to walk through it, with whoever makes decisions in the room.
Fixed in the order that pays, each change through the test gate before it goes live. Something visible usually changes early, because discovery almost always surfaces a leak worth closing straight away.
What we need from you: A decision-maker, and the willingness to let a process change.
Measured, documented, maintained and improved, usually as an operations partnership.
What we need from you: A business that wants to keep getting better.
If something in that sequence doesn’t fit how your business runs, say so on the call and we’ll shape it around you.
We don’t deliver recommendations and walk away. We stay accountable for the system we build.
The people who design your system are the people who run it. You won’t be handed to somebody who has to be brought up to speed.
Questions
Two to four weeks for most businesses of 10 to 250 people, longer for several locations. The quote says which.
No. We look, interview and map. Changes start after you’ve seen the map.
Discovery and the Operational Map typically run $3,000 to $6,000, quoted per client and fixed in writing before we start. Every rate, every term.
Talk to us
A sentence is plenty. A person replies within one business day.
1‑855‑OPSWORQ855‑677‑9677 · Mon–Fri, 8am–5pm ET
A person replies within one business day. Nothing is sold, and you’re not added to a mailing list.